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We take our work seriously. Should you, despite all our efforts, be dissatisfied with the results; please read the steps you can take below.


We take each and every complaint very seriously and will do all we can to find a solution together with you. We view this as you helping us to improve.


What to do?

Send an email to Describe in as much detail as possible when you were treated, who treated you, what the treatment was and what you are dissatisfied with. We will contact you as soon as possible so we can work out a solution together.


External complaints office

If we are unable to find a solution together, you can also contact our complaints office, DOKh. DOKh has an independent complaints officer that will handle your complaint in a professional manner. More information about DOKh is available at:

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